Course Name: Certified Agile Service Manager (CASM)®

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This sixteen (16) hour course provides an introduction to Agile Service Management ? the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT? s effectiveness and efficiency, and enables IT to continue to deliver value in the face of changing requirements.
The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:
– What it means to ?be agile? – The Agile Manifesto, it? s core values and principles – Agile concepts and practices including ITSM, Kanban, Lean and DevOps – Scrum roles, artifacts and events as it applies to both products and processes – The two aspects of Agile Service Management: – Agile Process Improvement? ensuring processes are lean and deliver ? just enough? control – Agile Process Design? applying Agile practices to process design projects
– S ixteen (16) hours of instructor-led training and exercise facilitation – The Agile Service Management Guide and Scrum Guide (pre-class resources) – Learner Manual (excellent post-class reference) – Participation in unique hands-on exercises designed to apply concepts – Sample documents, templates, tools and techniques – Access to additional sources of information and communities
Successfully passing (65%) the 60 minute exam, consisting of 40 multiple-choice questions, leads to the candidate? s designation as a Certified Ag ile Service Manager. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner.
– Completion of pre-class assignment – Familiarity with IT service management processes and ITIL® is recommended
– Anyone interested in learning about Agile and Scrum from a products and process perspective – Employees and managers responsible for designing, reengineering or improving process – Consultants guiding their clients through process improvement initiatives – Internal and external suppliers – Process stakeholders
– Maximum learners per instructor is 25 – Traditional classroom or U-shaped seating arrangement – Whiteboard, flipchart, projector