About Course

Service Design (SD) is one of ITIL core publications in Service Lifecycle. This course trains participants in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Design. This also focuses on the process elements that align business and IT, Service Design aims to link IT deliverables to meeting business goals, requirements and service management principles. Participants will be provided with practical and hands-on learning experiences using a scenario-based approach.

How will it benefit?

SD module helps participants understand the importance of designing for IT services. The participants realize the importance of aligning design activities to that of Strategy and come up with a significant document called Service Design Package (SDP). The SDP is signed off by relevant stakeholders and this is passed on to Service Transition for execution. It helps

  • Clearly understand the business requirements.
  • Reduce Total Cost of Ownership
  • Identify and manage risks
  • Involvement of relevant staff for designing of services

What Is The Curriculum?

ITIL SD covers following Processes that has been tested, adapted by many ogranization across the globe and acclaimed as Best Practice Framework

Processes Brief Description
Design & Co-ordination Accountable for overall Service Design and ensures that the design is aligned to that of Strategy
Service Catalogue Designing a Catalogue with description of attributes that the service will be delivering
Service Level Management Ensures that the services be designed to deliver at agreed levels
Supplier Management Follow a due deligence in selecting the right supplier to deliver IT services, establish contracts and also monitor their performance during service operations
Availability Management Ensures that Availability is designed to suit the business requirement and all IT components are made available at all agreed times.
IT Security Management Ensure IT Security is designed based on the IT Security policies
Capacity Management Ensures Capacity is planned considering future & current requirement from the business and also design for individual component capacity that helps deliver the service
IT Continuity Management Ensure IT Continuity is designed considering Risk Assessment, Business Impact Analysis & Restoration strageties

How will Course Be Delivered?

  • Intense, Interactive Classroom Training
  • Accredited courseware
  • Tips & Tricks on how to pass Certification exam
  • Program delivered by faculty who are Approved & Accredited with Highest Proficiency and having vast Industry Experience.
  • Assist Candidates with Career Planning, Growth & Development
  • Program delivered by passionate ITIL Expert with vast industry experience, approved & accredited by APMG/PEOPLECERT with highest proficiency, having vast Industry Experience & have successfully delivered training to big Corporate.

Who Should Be Attending?

Participants who are ITIL Foundation certified- a pre-requisite, and keen in understanding the concepts in greater detail thereby equipping  themselves for better & challenging opportunities in their careers.

What Are The  Highlights?

The session will be packed with examples, stories, 2 sets of scenario based exercises/mock exam from AXELOS which will be reviewed, discussed & analysed. This helps reinforce learning and prepare participants to take the final certification examination with greater confidence.


Upon successfully passing ITIL Service Design examination, the participant will earn 3 credits