About Course

Service Transition (ST) is one of ITIL core publications in Service Lifecycle. This course dwells in detail on the best practices on how IT services needs to be transitioned to ensure that the business benefits. ST covers controlled way of managing changes, identifies IT assets that helps deliver IT services, deploy changed services into production,  build knowledge….

How will it benefit?

Service Transition module helps participants understand and grasp as to how the Service Design Package gets executed and changes are incorporated that is aligned to the Strategy. It helps

  • Achieve minimum variation to that of business requirement.
  • Reduce cost and improve quality
  • Identify and manage risks
  • Ensures that the Project is executed within the Scope, Time & Quality

What Is The Curriculum?

ITIL ST covers following Processes that has been tested, adapted by many ogranization across the globe and acclaimed as Best Practice Framework

Processes Brief Description
Transition Planning & Support
Change Management Controlled way of changes
Service Asset & Configuration Management Identify and record all IT assets and establish a relationship among the Configuration Items
Release & Deployment Deploy changes into production that delivers value to customers
Service Knowledge & Management Building and updating Knowledge Management which in turn would help take informed decisions.
Change Evaluation Evaluate for changes if it’s going to deliver business value and take appropriate actions if it does not.
Validation & Testing Validate and Test for the changes at every level to ensure changes meets customer requirement

How will Course Be Delivered?

  • Intense, Interactive Classroom Training
  • Accredited courseware
  • Tips & Tricks on how to pass Certification exam
  • Program delivered by faculty who are Approved & Accredited with Highest Proficiency and having vast Industry Experience.
  • Assist Candidates with Career Planning, Growth & Development
  • Program delivered by passionate ITIL Expert with vast industry experience, approved & accredited by APMG/PEOPLECERT with highest proficiency, having vast Industry Experience & have successfully delivered training to big Corporate.

Who Should Be Attending?

Participants who are ITIL Foundation certified- a pre-requisite, and keen in understanding the concepts in greater detail thereby equipping  themselves for better & challenging opportunities in their careers.

What Are The  Highlights?

The session will be packed with examples, stories, 2 sets of scenario based exercises/mock exam from AXELOS which will be reviewed, discussed & analysed. This helps reinforce learning and prepare participants to take the final certification examination with greater confidence.


Upon successfully passing ITIL Service Design examination, the participant will earn 3 credits