ITIL

ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. ITIL offers Foundation, a pre-requisite for intermediate modules. The Intermediate modules have two str

    Managing Across Lifecycle

    Service Design (SD) is one of ITIL core publications in Service Lifecycle. This course trains participants in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Design. This also focuses on the process elements that align business and IT, Service Design aims to link IT deliverables to meeting business goals, requirements and service management principles. Participants will be provided with practical and hands-on learning experiences using a scenario-based approach.

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    Service Strategy (SS)

    Service Strategy(SS) is one of ITIL core publications in Service Lifecycle. This course trains participants in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Strategy. This also focuses on the process elements that align business and IT. SS comes up with Policies, Principles, Procedures, Guidelines, Governance which is passed on to the other lifecycle stages.

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    Service Design (SD)

    Service Design (SD) is one of ITIL core publications in Service Lifecycle. This course trains participants in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Design. This also focuses on the process elements that align business and IT, Service Design aims to link IT deliverables to meeting business goals, requirements and service management principles. Participants will be provided with practical and hands-on learning experiences using a scenario-based approach.

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    Service Transition (ST)

    Service Transition (ST) is one of ITIL core publications in Service Lifecycle. This course dwells in detail on the best practices on how IT services needs to be transitioned to ensure that the business benefits. ST covers controlled way of managing changes, identifies IT assets that helps deliver IT services, deploy changed services into production, build knowledge….

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    Service Operations(SO)

    Service Operations (SO) is one of ITIL core publications in Service Lifecycle. This course dwells in detail on the best practices on how IT services needs to be managed effectively and efficiently so as to deliver value to the customers. Participants will be provided with practical and hands-on learning experiences using a scenario-based approach.

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    Continual Service Improvement (CSI)

    Continual Service Improvement (CSI) is one of ITIL core publications in Service Lifecycle. The course focuses on the process elements that align business and IT, CSI aims to link IT deliverables to meeting business goals, requirements and service management principles. Participants will be provided with practical and hands-on learning experiences using a scenario-based approach.

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    Operational Support Analysis (OSA)

    Operation, Support & Analysis (OSA) is one of ITIL Capability publicationse. This course dwells in detail on the best practices on how IT services needs to be managed effectively and efficiently so as to deliver value to the customers. Participants will be provided with practical and hands-on learning experiences using a scenario-based approach.

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    Planning Protection & Optimization (PPO)

    Planning, Protection & Optimization (PPO) is one of the capability modules in ITIL. The ITIL Certificate in Planning, Protection and Optimization is intended to enable the holders of the certificate to apply PPO practices during the service management lifecycle and specifically in the following key ITIL process and role areas.

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    Release Control & Validation (RCV)

    Release, Control & Validation (RCV) is one of ITIL capability publiations.This course dwells in detail on the best practices on how IT services needs to be transitioned to ensure that the business benefits. ST covers controlled way of managing changes, identifies IT assets that helps deliver IT services, deploy changed services into production, build knowledge

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    Service Offerings Agreement (SOA)

    Service, Offerings & Agreements (SOA) is one of the capability modules in ITIL. The ITIL Certificate in Service Offerings and Agreements is intended to enable the holders of the certificate to apply SOA practices service management lifecycle and specifically in the following key ITIL process, role and function areas

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    ITIL Foundation

    The IT Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations. ITIL Foundation is a significant & comprehensive collection of best practices framework from AXELOS Limited, UK, in delivering IT services effectively and efficiently. ITIL is a globally adapted framework and a Foundation Certification is a proof that the person understands ITIL terminology, structure and basic concepts and has comprehended the core concepts of ITIL practices in IT Service Management.

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