Certified Agile Service Manager (CASM)

Certified Agile Service Manager

Adopting DevOps and agile culture increases customer value and delivers greater business performance in a fast-paced, disruptive world. Organizations fully embracing DevOps and agile practices see higher rate of revenue and profit growth, and are more likely than their mainstream counterparts to be growing their businesses at a faster rate.

Benefits to Organization

  • Faster time to market
  • Higher product quality
  • Reduced risks
  • Faster ROI
  • Higher customer satisfaction

Benefits to individuals

  • Respond to changing business requirements with agility
  • Smaller, faster implementation
  • Enhanced workflow
  • Shortened and amplify feedback loops
  • Continuous improvement and learning

Course Objectives

The learning objectives for Certied Agile Service Manager (CASM) include an understanding of:

  • What does it mean to “be agile?”
  • The Agile Manifesto, its core values, and principles
  • Adapting Agile thinking and values into service management
  • Agile cocepts and practices including DevOps, ITL, SRE, Lean and Scrum
  • Scrum roles, artifacts, and events as it applies to process
  • The two aspects of Agile Service Management:
    • Agile Process Improvement-ensuring processes are lean and deliver “just enough” control
    • Agile Process Engineering-applying Agile practices to process engineering projects

Who Would Benefit?

The target audience for the CASM course is:

  • Practice owners and process designers
  • Developers who are interested in helping make processes more agile
  • Managers who are looking to bridge multiple practices into a DevOps environment
  • Employees and managers responsible for engineering or improving process
  • Consultants guiding their clients through process improvement and DevOps initiatives
  • Anyone responsible for:
    •  Managing process-related requirements
    • Ensuring the efficiency and effectiveness of processes 
    • Maximizing the value of processes 

Course / Student Materials

Sixteen (16) hours of instructor-led training and exercise facilitation

  • The Agile Service Management Guide (pre-class resource)
  • Learner Manual (excellent post-class reference)
  • Participation in unique hands-on exercises designed to apply concepts
  • Sample exam and exam requirements guidelines
  • Access to additional sources of information and communities

Prerequisites

Some familiarity with ITSM processes and Scrum is recommended

Certification Exam

  • Successfully passing (65%) the 60-minute exam
  • Consisting of 40 multiple-choice questions
  • Leads to the candidate’s designation as a Certified Agile Service Manager. 
  • The certification is governed and maintained by the DevOps Institute
  • The fee is Rs 27k + 18% GST(includes exam voucher + soft copy of course material from DevOps Institute